Refund Policy

1. Samples Are Custom Development Work

Fabricly makes custom samples only when a buyer confirms their intention to place a bulk order if the approved sample meets the agreed requirements. The sample price covers development, materials, sourcing, labour, construction, finishing, inspection, packing, and delivery.

We put serious time and effort into samples because we expect to build a long-term manufacturing relationship and produce the buyer's bulk order. Samples are not standard retail products and are not made as refundable items.

2. Sample Refunds Are Not Accepted

Sample refunds are not accepted. Samples are made for approval. Minor size, printing, stitching, finishing, or construction mistakes do not qualify for a refund; they should be identified and corrected before bulk production.

If the garment looks good from the front and back and satisfies the wearer, it is considered approved unless the buyer sends specific written corrections before bulk production starts.

If Fabricly exceptionally approves a sample refund in writing, the maximum refund is 20% of the sample amount paid. No full sample refund will be provided.

3. Bulk Orders Are Also Non-Refundable

Bulk orders are non-refundable. A refund or other remedy may apply only to the affected pieces that were delivered damaged, completely defective, or with a major production mistake against the agreed written specifications.

• Minor size differences, printing variations, stitching observations, or correctable finishing issues do not qualify for a refund.
• Refunds do not apply to the full order when only specific pieces are affected.
• Buyer-caused changes, incorrect instructions, unauthorised alterations, washing, misuse, or damage after delivery are not refundable.

4. Claim Review

Any claim must be reviewed against the agreed brief, tech pack, approved measurements, artwork, and order terms. Send the order reference, clear photos or video, the exact location of the major defect or damage, and relevant measurements. Keep the affected pieces available for inspection.

A refund is not approved simply because a buyer changes their mind, does not continue with bulk production, or is unhappy with a minor or correctable observation.

5. Contact and Applicable Rights

For a sample review or refund request, contact Fabricly at contact@fabricly.pk. If order-specific written terms provide a different remedy, those terms will be reviewed with this policy. Nothing in this policy limits any rights or responsibilities that cannot lawfully be limited under applicable law.